You may request an exchange for your purchased goods within 7 days from the original purchase date, provided the items are returned in their original condition. To qualify, products must be unused, unopened, and kept in their original packaging with all seals, labels, and accessories intact. Please note that for hygiene and safety reasons, we are unable to accept any returns or exchanges for items that have been opened, used, or tampered with in any way.

If you wish to proceed with an exchange, kindly contact our customer service team within the 7-day period and provide your order details along with the reason for exchange. Once your request has been reviewed and approved, we will guide you through the next steps and provide you with the return instructions.

After the product is received back at our facility, our team will carefully inspect it to ensure it meets the eligibility criteria. The exchange or replacement process may take up to 14 working days to be completed, depending on logistics and stock availability. We strive to process all exchanges as quickly as possible and keep you updated at every step via e-mail or phone.

Our goal is to make sure you are completely satisfied with your purchase, and while we maintain a strict policy on opened or used items, we are always here to support you and answer any questions you may have regarding the return or exchange process.